Estualia English academy: Online English courses and public exams preparation

Website address: http://estualia.es

Customer Service: contacto@estualia.com

SCOPE OF APPLICATION

1.1. Juan Alcantud Ramos with DNI 47076659Y offers courses of different kinds under the Estualia brand for the preparation of official English exams, extra-curricular classes, oppositions, etc. online and in person.

1.2. These Conditions apply to all persons (hereinafter referred to as “Student”) who pay for the course through any of the options offered on the registration form. The student will not be able to access any course or activity offered by Estualia until the payment has been verified by the entity.

OBJECT OF THE CONTRACT, DESCRIPTION OF THE SERVICES

2.1. Students shall have the right to be taught each and every one of the classes established for each course. The hours of the course will be stipulated by the teacher or by the nature of the course made available to the student before the beginning of each course.

2.2. If a student and the teacher agree on a video call class, the contract on video call classes is established directly between the student and the teacher.

2.3. During the course the teacher will provide all the material for the realisation of the same.

2.4. Classes may or may not be recorded, depending on the nature of the course, for educational purposes and/or improvement of the student’s experience.

ACCESS, CONSENT OF THE STUDENT AND/OR LEGAL REPRESENTATIVE

3.1. The use of the services requires acceptance of the validity of these conditions.

3.2. The teacher will provide access to the virtual campus, as long as the nature of the course allows it, by sending the student his/her access data through the cell phone number or e-mail address provided by the student. In this context, the student is obliged to provide an e-mail address to which the documents can be sent. If this email address changes, the student must notify you immediately, indicating the new email address.

CONTRACT FOR THE REALISATION OF COURSES

4.1. The contracts are concluded between the student and the teacher in accordance with the relevant provisions of these terms of use.

4.2. Payment for the course must be made by any of the means provided on the course registration form. The corresponding amount will be paid in advance. Once the administration has proof of payment, the student will be sent the personal and non-transferrable keys to enter the virtual campus, as long as the nature of it allows it, and he will be given the appropriate information so that he can attend the classes of the chosen course either in person or by video call.

4.3. Contracts can be arranged in the form of different packages of hours, which the student must use within a Certain period of time. The prices of the different packages may vary according to the number of units and the period of time in which the units will be used.

4.4. The administration reserves the right to change prices and course hours at any time. Such changes only apply to courses held after such change.

4.5. The duration of the classes and the days on which the course will be held depend on each particular course. This information will always be provided before the realisation of the same and the student must be aware of it before enrolling in any of the courses.

RIGHTS AND OBLIGATIONS OF STUDENTS

5.1. The student must connect via video call or show up at the center’s facilities on the day and time agreed upon in advance between the user and the teacher. The information necessary for the completion of the course will be provided by mobile phone or email prior to the completion of it.

5.2. The student may cancel and cancel his/her participation in the initially agreed course seven days prior to the course at no cost. Likewise, the student may unsubscribe and cancel his/her participation in the previously chosen course within seven calendar days after its start, owing only the proportional part until his departure or he/she may receive a bonus for the proportional amount to use in any other course offered by Estualia without an expiration date. If the limit of seven calendar days is exceeded after the start of the course, it will be charged in full. Estualia BASIC and Estualia PREMIUM are not refundable under any circumstances.

5.3. The access data sent by the teacher to join any video call or access to the virtual campus are confidential and non-transferable. The student agrees to keep them secret.

5.4. The student is responsible for all the activity resulting from non-compliance with this condition. The student agrees to the recording of his/her participation in those courses that for educational purposes and/or to improve the student’s experience require the recording of the same. If you do not accept this condition, you must submit a letter reporting it and exercising your privacy rights to the email contacto@estualia.es.

5.5. The student has the right to the correction, by the services of the Centre of the scheduled exercises, as well as to receive answers to as many queries as they wish to make on the specific subjects of the preparation course and the necessary guidance in the course of their studies.

5.6. The student must treat and be treated with the utmost respect to/by the rest of the students and teachers or any person within the course.

5.7. The student undertakes to communicate to the administration any variation of the personal data reflected in this document, declining Estualia any type of responsibility derived from that lack of communication in the event that this prevents the correct provision of the contracted services.

INFORMATION ABOUT THE TEACHERS

6.1. The teachers act according to the law, accounting for the income and costs of this activity.

GUARANTEE, CANCELLATION OF THE CONTRACT

7.1. In the relationship between the student and the teacher, the regulatory guarantees apply.

7.2. If the teacher has not fulfilled the contract or has done so in a deficient manner (e.g., no-show, late arrival, inadequate knowledge, inappropriate treatment of the user, etc.), the student may cancel the contract at any time. The student and the teacher agree to a review of all communications through all media in which they have taken place, as well as a review of video call sessions, provided they have been recorded, so that an independent body can make a judgement. If the teacher’s guilt is demonstrated, the sessions that remain to be carried out will be reimbursed through the same payment method used by the student.

RESPONSABILITY

8.1. The teacher is only liable, irrespective of the legal basis, if he/she is grossly negligent or intentionally negligent in causing damage. The teacher’s responsibility for slight negligence is excluded, except in the case of causing personal injury.

CONTRACT DURATION / TERMINATION

9.1 The contractual relationship between the teacher and the student begins with the payment of the course by the student and ends when all the sessions of the same have been held.

PROTECTION OF PERSONAL DATA

10.1. Your personal data will be used for our relationship with you in order to provide you with our services. Such data is necessary for us to be able to interact with you, which allows us to use your information within the law. Likewise, those entities that need to have access to your information in order for us to provide you with our services may have access to your information. We will retain your information for the duration of our relationship and as long as we are required to do so by applicable law. You can contact us at any time to find out what information we hold about you, rectify it if it is incorrect and delete it once our relationship with you has ended. You also have the right to request the transfer of your information to another entity (portability). To request any of these rights, you must make a written request to contacto@estualia.es together with a photocopy of your ID card. If you feel that your rights have been disregarded, you may file a complaint with the Spanish Data Protection Agency (www.agpd.es).