Website address: http://estualia.es

Customer Service: contacto@estualia.com

SCOPE OF APPLICATION
1.1. Juan Alcantud Ramos with DNI 47076659Y offers different kinds of courses under the brand Estualia for the preparation of official English exams, extra-curricular classes, competitive examinations, etc. online and in person.
1.2. These Conditions apply to all persons (hereinafter referred to as “Student”) who pay for the course through any of the options offered on the registration form. The student will not be able to access any course or activity offered by
Estualia until payment has been verified by the entity.
OBJECT OF THE CONTRACT, DESCRIPTION OF SERVICES
2.1. Students shall have the right to be taught each and every one of the classes established for each course. The hours of the course will be stipulated by the teacher or by the nature of the course and will be made available to the student prior to the beginning of each course.
2.2. If a student and the teacher agree on a video call lesson, the contract on video call lessons is established directly between the student and the teacher.
2.3. During the course the teacher will provide all the material for the course.
2.4. Classes may or may not be recorded, depending on the nature of the course, for educational purposes and/or to enhance the student’s experience.
ACCESS, CONSENT OF THE STUDENT AND/OR LEGAL REPRESENTATIVE
3.1. The use of the services requires the acceptance of the validity of these Conditions.
3.2. The teacher will provide access to the virtual campus, as long as the nature of the course allows it, by sending the student his/her access data through the cell phone number or e-mail address provided by the student. In this context, the student is obliged to provide an e-mail address to which the documents can be sent. If this e-mail address changes, the student must notify us immediately, indicating the new e-mail address.
CONTRACT FOR THE REALIZATION OF COURSES
4.1. Contracts are concluded between the student and the teacher in accordance with the relevant provisions of these terms of use.
4.2. Payment for the course must be made by any of the means provided on the course registration form. The corresponding amount will be paid in advance. Once the administration has proof of payment, the student will be sent the personal and non-transferable passwords to enter the virtual campus, as long as the nature of the course allows it, and will be given the appropriate information so that he/she can attend the classes of the chosen course either in person or by video call.
4.3. Contracts can be arranged in the form of different packages of hours, to be used by the student within a given period of time.
period of time. The prices of the different packages may vary according to the number of units and the time period in which the units are to be used.
4.4. The administration reserves the right to change prices and course hours at any time. Such changes only apply to courses held after such change.
4.5. The duration of the classes and the days on which the course will be held depend on each particular course. This information will always be provided prior to the course and the student should be aware of it before enrolling in any of the courses.
RIGHTS AND OBLIGATIONS OF STUDENTS
5.1. The student must connect via video call or show up at the center’s facilities on the day and time agreed upon in advance between the user and the teacher. The necessary information for the course will be provided by cell phone or e-mail prior to the course.
5.2. The student may cancel and cancel his/her participation in the initially agreed course seven days prior to the course at no cost. Likewise, the student may cancel his/her participation in the course previously chosen within seven working days after the beginning of the course, owing only the proportional part until the end of the course, or he/she may receive a voucher for the proportional amount to be used in any other course offered by Estualia with no expiration date. If the
The course will be paid in full within seven working days after the beginning of the course.
5.3. The access data sent by the teacher to join any video call or access to the virtual campus are confidential and non-transferable. The student agrees to keep them secret. The student is responsible for all activity resulting from non-compliance with this condition.
5.4. The student agrees to the recording of his/her participation in those courses that for educational purposes and/or to improve the student’s experience require the recording of the same. If you do not accept this condition, you must submit a written notice and exercise your privacy rights to contacto@estualia.es.
5.5. The student has the right to the correction, by the services of the Center of the programmed exercises, as well as to receive answers to any queries he/she may wish to make about the specific subjects of the preparation course and the necessary guidance in the course of his/her studies.
5.6. The student must treat and be treated with the utmost respect to/by the rest of the students and teachers or any other person in the course.
5.7. The student undertakes to inform the administration of any change in the personal data reflected in this document, Estualia declining any responsibility derived from this lack of communication in the event that this would prevent the correct provision of the contracted services.
INFORMATION ABOUT THE TEACHERS
6.1. Teachers act in accordance with the law and account for the income and costs of this activity.
WARRANTY, CANCELLATION OF THE CONTRACT
7.1. In the relationship between the student and the teacher, the regulatory guarantees are applied.
7.2. If the teacher has not fulfilled the contract or has done so in a deficient manner (e.g., no-show, late arrival, inadequate knowledge, inappropriate treatment of the user, etc.), the student may cancel the contract at any time. The student and the teacher agree to a review of all communications through all media in which they have taken place, as well as a review of video call sessions, provided they have been recorded, so that an independent body can make a judgement. If the fault of the teacher is proven, the remaining sessions will be reimbursed through the same method of payment used by the student.
RESPONSIBILITY
8.1. The teacher is only liable, irrespective of the legal basis, if he/she is grossly negligent or intentionally negligent in causing damage. The teacher’s liability for slight negligence is excluded, except in the case of personal injury.
DURATION OF CONTRACT / TERMINATION
9.1 The contractual relationship between the teacher and the student begins with the payment of the course by the student and ends when all sessions of the course have been completed.
PROTECTION OF PERSONAL DATA
10.1. Your personal data will be used for our relationship with you in order to provide you with our services. Such data is necessary for us to be able to interact with you, which allows us to use your information within the law. Likewise, those entities that need to have access to your information in order for us to provide you with our services may have access to your information. We will retain your information for the duration of our relationship and as long as we are required to do so by applicable law. You can contact us at any time to find out what information we hold about you, rectify it if it is incorrect and delete it once our relationship with you has ended. You also have the right to request the transfer of your information to another entity (portability). To request any of these rights, you must make a written request to contacto@estualia.es together with a photocopy of your ID card. If you feel that your rights have been disregarded, you may file a complaint with the Spanish Data Protection Agency (www.agpd.es).